Preventing Housefires with Claudia Rosenfeld of The Lint Surgeon LLC

A clogged dryer vent is the #1 cause of a house fire. With this knowledge Claudia Rosenfeld and her husband were inspired to start their business, the Lint Surgeon. Its main goal is to educate the community of the dangers of dryer vent fires while providing superb customer service. In this episode, Rosie and Claudia discuss dryers, housefires, customer service, travel and networking.  

Born and raised in Colombia, wife and mother of two young adults and two furbabies, Claudia loves travel and languages. After seeing the need for a company that cared about safety and customer service Claudia and her husband started the Lint surgeon. Their goal was to educate the community of the dangers of dryer vent fires while providing superb customer service. Claudia has extensive experience in training and customer relations. She uses her skills to create lifelong customers.
 
[2:26] Claudia shares a little about herself.
 
[4:00] How Claudia’s business idea originated.
 
[5:19] Indicators for cleaning your dryer vent.
Dryer takes longer to dry clothes
Condensation in dryer
Dust around laundry room
 
[6:10] When is professional cleaning needed?
 
[6:52] An often overlooked but important  check for new homeowners.
 
[7:52] Why is customer service so important to Claudia?
An opportunity to educate and build trust.
 
 
[9:57] What the Lint Surgeon crew looks like?
 
[11:18] Claudia promotes affordable travel opportunities to families.
 
[13:50] How Claudia turned her biggest challenge into motivation.
 
[19:12] Keys to success: being honest with customers and building trust.
 
[20:40] Babel Network’s impact on Claudia as a business owner.
 
[22:45] Claudia reiterates the need for checking the performance of your dryer.

 

#HouseFire #Dryers #Safety #Educate #PreventiveMaintenance #CustomerService #Travel #Business #Networking

 

Claudia Rosenfeld

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